Utilities in the Age of Work From Home

Craig Lawrence Case Studies, Customer Experience

Every industry has had to adapt to Covid-19 in its own way. For many, it’s been devastating – resulting in record job losses and numerous closed businesses. Others, like the tech industry, are adapting to the “new normal” and changing their policies to let everyone work from home – forever. But some industries don’t have the luxury to close down, …

Photo by NASA

Braving The Storm: Lessons from Dark Sky Days

Craig Lawrence Case Studies, Damage Assessment, Data Science

My father was a hurricane forecaster for the National Hurricane Center. He’s retired now, but as a kid I always thought his job was strange – what did he do when there weren’t any storms? Hurricane season was only half the year and, even then, there were often many months with no tropical storms. Turns out he did a lot  …

Human Integration Hero Graphic

Human Integration: Beyond Systems Integration

Craig Lawrence Customer Experience

The world of a utility operator is complex. Over the last two decades, utilities have invested heavily in Information and Operations Technology systems intended to make their operations run more efficiently. It’s a veritable acronym salad of software systems: OMS, AMI, CIS, GIS, ADMS, ERP, WMS, DERMS, etc (bonus points if you know what each of those acronyms stands for). …

Faster Disaster Response and Recovery: People Plus Technology

Craig Lawrence Announcements

It seems like we can’t go a month without a new natural disaster. Hurricane Harvey in Texas, the wildfires in California, now the Polar Vortex in the Midwest. These disasters hit everyone and everything hard, and your electric utility is no exception. Much of our nation’s critical power infrastructure is above ground – power lines, poles, transformers, and substations are …

The Start Line is the Finish Line: The Journey of the 2018 Coppell Solar Car Team

Craig Lawrence About Us, Announcements, Solar Car

“The miracle isn’t that I finished. The miracle is that I had the courage to start.” – John Bingham Several months ago, we wrote about the Coppell High School Solar Car team, which Treverity sponsored this year in their quest to complete the Solar Car Challenge – a seven day grueling road race from Texas to California, covering over 1300 …

Using Machine Learning to Improve Utility Customer Experience

Craig Lawrence Case Studies, Customer Experience, Data Science, ETR, Machine Learning

To most customers, their electric utility has only one job – to keep the lights on. A power outage is one of the few times, other than paying their bill, that a customer engages with their utility – so, the utility interaction with the customer is a high leverage point. Perhaps just as important as getting the lights back on …