Utilities in the Age of Work From Home

Craig Lawrence Case Studies, Customer Experience

Every industry has had to adapt to Covid-19 in its own way. For many, it’s been devastating – resulting in record job losses and numerous closed businesses. Others, like the tech industry, are adapting to the “new normal” and changing their policies to let everyone work from home – forever. But some industries don’t have the luxury to close down, …

Human Integration Hero Graphic

Human Integration: Beyond Systems Integration

Craig Lawrence Customer Experience

The world of a utility operator is complex. Over the last two decades, utilities have invested heavily in Information and Operations Technology systems intended to make their operations run more efficiently. It’s a veritable acronym salad of software systems: OMS, AMI, CIS, GIS, ADMS, ERP, WMS, DERMS, etc (bonus points if you know what each of those acronyms stands for). …

An Amazing 5 Weeks: Our Experience in Dubai

Michael Breen Bootcamp, Customer Experience, Dubai, Trade Shows and Conferences

Treverity recently completed the first half of the Dubai Future Accelerator (DFA), an accelerator comprised of seven entities ranging from Dubai Electric and Water Authority (DEWA), to Emirates Airline to the Dubai Municipality Government. We arrived on June 15th, alongside more than a dozen companies from around the world. The 9-week program, designed to facilitate international business opportunities for innovative …

Using Machine Learning to Improve Utility Customer Experience

Craig Lawrence Case Studies, Customer Experience, Data Science, ETR, Machine Learning

To most customers, their electric utility has only one job – to keep the lights on. A power outage is one of the few times, other than paying their bill, that a customer engages with their utility – so, the utility interaction with the customer is a high leverage point. Perhaps just as important as getting the lights back on …