An Amazing 5 Weeks: Our Experience in Dubai

Michael Breen Bootcamp, Customer Experience, Dubai, Trade Shows and Conferences

Treverity recently completed the first half of the Dubai Future Accelerator (DFA), an accelerator comprised of seven entities ranging from Dubai Electric and Water Authority (DEWA), to Emirates Airline to the Dubai Municipality Government. We arrived on June 15th, alongside more than a dozen companies from around the world. The 9-week program, designed to facilitate international business opportunities for innovative …

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Human Integration: Beyond Systems Integration

Craig Lawrence Customer Experience

The world of a utility operator is complex. Over the last two decades, utilities have invested heavily in Information and Operations Technology systems intended to make their operations run more efficiently. It’s a veritable acronym salad of software systems: OMS, AMI, CIS, GIS, ADMS, ERP, WMS, DERMS, etc (bonus points if you know what each of those acronyms stands for). …

Using Machine Learning to Improve Utility Customer Experience

Craig Lawrence Case Studies, Customer Experience, Data Science, ETR, Machine Learning

To most customers, their electric utility has only one job – to keep the lights on. A power outage is one of the few times, other than paying their bill, that a customer engages with their utility – so, the utility interaction with the customer is a high leverage point. Perhaps just as important as getting the lights back on …