My father was a hurricane forecaster for the National Hurricane Center. He’s retired now, but as a kid I always thought his job was strange – what did he do when there weren’t any storms? Hurricane season was only half the year and, even then, there were often many months with no tropical storms. Turns out he did a lot …
To most customers, their electric utility has only one job – to keep the lights on. A power outage is one of the few times, other than paying their bill, that a customer engages with their utility – so, the utility interaction with the customer is a high leverage point. Perhaps just as important as getting the lights back on …
