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Human Integration: Beyond Systems Integration

Craig Lawrence Customer Experience

The world of a utility operator is complex. Over the last two decades, utilities have invested heavily in Information and Operations Technology systems intended to make their operations run more efficiently. It’s a veritable acronym salad of software systems: OMS, AMI, CIS, GIS, ADMS, ERP, WMS, DERMS, etc (bonus points if you know what each of those acronyms stands for). …